Refunds and returns
Paddleboards & Kayaks
You can return your item to us within 60 days, if you want to return your product unused.
The product must be returned in its original packaging and be in a condition suitable for resale.
Should you choose to return your new product, you will only have to pay for the return of your board; either at your own cost or we can deduct a cost of £20 (per package) from your refund and arrange a collection.
Please note this is for standard mainland UK addresses only, higher charges may apply to addresses in the Highlands, Channel Islands, off shore, Overseas or areas where our courier will charge more to collect from.
Please check with us before at the time of your return enquiry.
Accessories & Other Items
You can return your item to us within 60 days, if you want to return your product unused.
The product must be returned in its original packaging and be in a condition suitable for resale. Should you choose to return your new product, you will need to pay to return this to us.
If there is a fault with the item, this will be dealt with under the warranty.
Please contact us for the return address and instructions at support@aquaplanetsports.com
